1. Overview
At Code Vedic IT Solutions we aim for complete client satisfaction. This Refund Policy explains when refunds may be available for our website development, mobile app, SEO/SMO and IT training services.
2. Website & App Development Projects
- Before work begins: If you cancel after paying an advance but before we start design or development, a full refund of the advance (minus any payment gateway charges) may be provided.
- After work has started: Once design or development has commenced, refunds are generally not available. We will, however, work with you to resolve concerns and deliver the agreed scope.
- Milestone-based payments: Payments for completed milestones are non-refundable. Future milestones may be cancelled by mutual agreement.
3. SEO & Digital Marketing Services
SEO and marketing retainers are typically billed monthly. You may cancel future months with reasonable notice. Fees already paid for work performed or for the current billing period are non-refundable.
4. IT Training Programs
- Within first 3 days / first 2 sessions: Partial refund (typically 50–70%) may be available if you are not satisfied and notify us in writing, provided materials have not been fully accessed.
- After significant progress: Once a substantial portion of the course has been delivered or materials provided, refunds are generally not available.
5. How to Request a Refund
To request a refund, contact us in writing (email or WhatsApp) with:
- Your name and contact details
- Project or invoice reference
- Reason for the request
We will review and respond within 5–7 business days.
6. Processing Time
Approved refunds are processed within 7–14 business days to the original payment method where possible.
7. Exceptions
We reserve the right to refuse refund requests in cases of abuse, violation of our Terms of Service, or when the client has received the full agreed deliverables.
8. Contact
For refund-related queries: